Shipping policy

SHIPPING POLICY

Last updated: August 25, 2026

Crown Forge Iron Inc. handcrafts iron doors, gates, railings, fireplace doors, security products, and custom ironwork for customers throughout the contiguous United States.

FREE STANDARD SHIPPING

Crown Forge Iron Inc. offers free standard shipping on orders delivered within the contiguous United States—the 48 contiguous states and the District of Columbia.

We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations.

Expedited, rush, and guaranteed-delivery shipping are not offered. All fabrication and delivery timelines are estimates and are not guaranteed completion or arrival dates.

MADE-TO-ORDER FABRICATION

Most products sold by Crown Forge Iron Inc. are made to order. Production begins after order confirmation, payment, and receipt of any required measurements, selections, or approvals.

Because each product is fabricated specifically for the customer, orders cannot be cancelled or modified once fabrication has begun.

Estimated fabrication time is 2–5 weeks from order confirmation. The actual timeline may vary depending on the product, size, finish, customization, material availability, and current production demand. Customers will be notified when their order is ready to ship.

ESTIMATED TRANSIT TIME

Estimated transit time after shipment is 3–5 business days for most destinations within the contiguous United States.

Transit times may vary because of carrier schedules, delivery appointments, destination, weather, holidays, or circumstances outside our reasonable control.

FREIGHT DELIVERIES

Oversized products—including iron doors, driveway gates, railings, and similar products—may ship through an LTL freight carrier on a pallet or protective shipping frame.

The freight carrier may contact the customer to schedule a delivery appointment. The customer or an authorized adult must be available to receive and inspect the shipment.

Standard shipping does not include:

• Installation
• Unpacking or packaging removal
• Movement of the product inside the property
• Removal of pallets or shipping frames
• Forklift, crane, or other specialized unloading equipment

Professional installation may be available separately for eligible Southern California projects. Customers requiring installation or specialized delivery services must contact Crown Forge Iron Inc. before placing an order.

Customers are responsible for confirming that the delivery location is accessible to the carrier and has suitable unloading arrangements.

INSPECT BEFORE SIGNING

Customers must inspect the shipment before signing the delivery receipt.

Before signing:

  1. Inspect the pallet, protective frame, wrapping, straps, packaging, labels, and visible portions of the product.

  2. Photograph the complete shipment from every side while it remains on the delivery vehicle or in the delivery area.

  3. Do not cut or remove securing straps before completing the initial inspection.

  4. Carefully pull back only enough exterior wrapping to inspect the product without releasing it from the pallet or shipping frame.

  5. Check for bending, broken welds, cracked glass, deep scratches, crushed sections, missing components, or other significant damage.

  6. Do not sign a delivery receipt stating the shipment was received in good condition unless it has been inspected.

SIGNIFICANT VISIBLE DAMAGE

If the shipment has significant visible damage:

• Do not accept the shipment.
• Write “REFUSED — DAMAGED” on the delivery receipt.
• Photograph and record the damage, packaging, pallet, straps, labels, and complete shipment.
• Ask the driver to return the shipment with the carrier.
• Contact Crown Forge Iron Inc. immediately at info@crownforgeironinc.com or 661-672-7400.

MINOR OR POSSIBLE DAMAGE

If damage appears minor and you choose to accept the shipment, describe the damage specifically on the delivery receipt before signing. Do not write only “subject to inspection.”

Take photographs and video before moving, unpacking, installing, modifying, or disposing of the product or its packaging.

CONCEALED DAMAGE

If damage is discovered after delivery:

• Stop unpacking and do not install or modify the product.
• Preserve all packaging, straps, labels, pallets, and shipping materials.
• Photograph the complete product, damaged areas, packaging, and shipping labels.
• Contact Crown Forge Iron Inc. immediately.

REPORTING SHIPPING DAMAGE

Visible or concealed shipping damage must be documented and reported to Crown Forge Iron Inc. within 24 hours after delivery whenever reasonably possible. Delayed reporting may affect the ability to file a carrier or insurance claim.

To report damage, email info@crownforgeironinc.com and include:

• Customer name and order number
• Delivery date
• Description of the damage
• Photographs of the complete shipment and every damaged area
• Photographs of the pallet, straps, wrapping, packaging, and labels
• A copy or photograph of the delivery receipt
• Confirmation of whether the shipment was accepted or refused

Do not install, modify, repair, or dispose of a damaged product or its packaging before contacting us.

Depending on the verified circumstances, an appropriate resolution may include repair instructions, replacement parts, replacement, or another remedy required by applicable law.

MISSED DELIVERIES AND REDELIVERY

Customers are responsible for being available for scheduled freight deliveries.

Carrier charges resulting from missed appointments, redelivery, address corrections, storage, inaccessible delivery locations, or refused shipments unrelated to verified shipping damage may be charged to the customer.

ORDER OR ADDRESS CHANGES

Contact Crown Forge Iron Inc. immediately if a shipping address or delivery detail needs to be changed.

Address changes may not be possible after shipment and may result in additional carrier charges.

CONTACT US

Crown Forge Iron Inc.
4630 W Avenue M-8
Lancaster, CA 93536
United States

Email: info@crownforgeironinc.com
Phone: 661-672-7400