Refund policy

RETURN AND REFUND POLICY

Last updated: August 25, 2026

ALL SALES ARE FINAL

Custom, fabricated-to-order, personalized, powder-coated, modified, installed, and special-order products are final sale.

We do not accept returns or provide refunds for change of mind, incorrect measurements supplied by the customer, installation difficulties, or the customer’s decision not to use the product.

This policy does not remove remedies available under applicable law or remedies for verified shipping damage, manufacturing defects, incorrect products delivered, or errors made by Crown Forge Iron Inc.

SUBMITTING A REQUEST

Eligible return, defect, incorrect-item, or other problem requests must be submitted within 7 calendar days after delivery.

Visible or concealed freight damage should be documented and reported within 24 hours after delivery whenever reasonably possible. Delayed reporting may affect our ability to file a carrier or insurance claim.

To submit a request, email info@crownforgeironinc.com and include:

• Your full name and order number
• Delivery date
• Reason for the request
• Clear photographs and video of the complete product
• Close-up photographs of the affected areas
• Photographs of the packaging, pallet, straps, labels, and any claimed damage
• A photograph or copy of the delivery receipt when applicable

PACKAGING PRESERVATION

Customers must preserve all original packaging, pallets, straps, labels, and shipping materials.

Do not install, modify, weld, cut, drill, paint, powder coat, repair, or dispose of a damaged or incorrect product before Crown Forge Iron Inc. completes its review.

Altering or installing the product may prevent us from verifying its original condition or processing a carrier or insurance claim.

WRITTEN RETURN AUTHORIZATION REQUIRED

Written return authorization is required before any product is shipped back to us. Products returned without prior written authorization will not be accepted.

If a return is approved, we will provide return instructions and, when applicable, a return shipping label.

The customer is responsible for protecting, repackaging, and securing the product for transportation. Large doors, gates, railings, and other freight products must be properly secured to a suitable pallet or protective shipping frame.

DISCRETIONARY RETURNS AND RESTOCKING FEE

In limited circumstances, Crown Forge Iron Inc. may approve a discretionary return.

To qualify for consideration, the product must be:

• Unused and uninstalled
• Unmodified and undamaged
• In the same condition in which it was delivered
• Returned with all original components and hardware
• Secured in its original packaging or properly strapped to its original pallet
• Accompanied by proof of purchase

Approved discretionary returns are subject to a 40% restocking fee. Original fabrication, customization, processing, packaging, installation, and applicable freight charges are nonrefundable.

The 40% restocking fee does not apply when Crown Forge Iron Inc. confirms that the customer received the wrong product or that the product was defective or damaged because of our error.

Unless the return results from a verified defect, shipping damage, incorrect product, or Crown Forge Iron Inc. error, the customer is responsible for return freight and packaging expenses.

DAMAGES, DEFECTS, AND INCORRECT PRODUCTS

Inspect every shipment immediately upon delivery and before installation.

If the packaging or product appears damaged, photograph the complete shipment, packaging, pallet, straps, labels, and affected areas. When possible, describe visible freight damage on the carrier’s delivery receipt before accepting the shipment.

We will review the available documentation and determine the appropriate resolution. Depending on the verified circumstances, a remedy may include repair instructions, replacement parts, replacement, or a refund where required.

REFUNDS

After an authorized return is received and inspected, Crown Forge Iron Inc. will notify the customer whether the refund has been approved.

Approved refunds will be submitted to the original payment method within 10 business days after approval.

The customer’s bank or credit-card provider may require an additional 5–10 business days to process and post the refund.

Refunds are issued less any applicable and disclosed restocking fee, return freight, packaging charges, or other nonrefundable costs.

If more than 15 business days have passed since a refund was approved, contact info@crownforgeironinc.com.

EXCHANGES

We do not provide automatic exchanges.

Any exchange requires written approval from Crown Forge Iron Inc. and may be subject to fabrication costs, freight charges, price differences, and an applicable restocking fee.

CANCELLATIONS AND ORDER CHANGES

Contact Crown Forge Iron Inc. immediately to request a cancellation or order change.

An order may be cancelled before fabrication begins. Once fabrication has begun, cancellations are not accepted.

Requested changes after fabrication begins may not be possible and may result in additional charges and a revised production timeline.

Crown Forge Iron Inc.
4630 W Avenue M-8
Lancaster, CA 93536
United States

Email: info@crownforgeironinc.com
Phone: 661-672-7400

Refund policy

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